Privacy Policy

Who this draft covers

This draft is intended to cover the operator trading as CNX Cleaners and the Chiang Mai home-cleaning enquiry and service process. The operator's legal name, address and complete privacy contact must be added before it becomes effective.

Information we may handle

• Contact and enquiry details you choose to provide, including your name, messaging profile, area, property details, preferred date, notes and photos.
• Booking and service records, including the agreed scope, access arrangements, communications, payment status and issues you raise.
• Ordinary request, device, security and diagnostic information processed when the website is used.

Instant estimate and LINE

The calculator runs in your browser. It does not send or store the details you enter. Copy and open LINE asks your browser to copy a prepared summary and opens LINE. CNX Cleaners receives the content only if you choose to send the chat. LINE processes your activity under its own privacy terms.

Why information may be used

• To answer enquiries, prepare a final quote and take steps you request before booking.
• To confirm, provide and support an agreed service.
• To keep appropriate business, safety, dispute and payment records and meet legal duties.
• To operate, secure and diagnose the website and communication channels.

Legal grounds

Depending on the circumstances, information may be processed because you requested steps toward a service, to perform an agreed service, to comply with law, for a legitimate business or security interest that does not override your rights, or with consent where required.

Who may receive information

Vercel hosts the website and processes ordinary request and security information. LINE receives activity and content handled through its service. People helping deliver an agreed service would receive only what is reasonably needed. Providers may process information outside Thailand under their arrangements; settings and safeguards still require confirmation.

Retention

Unsent calculator text is not stored by this website. CNX-controlled enquiry and service records would be retained according to customer-support, dispute, accounting and legal needs. A real schedule for unsuccessful enquiries, completed bookings, financial records and disputes must be adopted before this draft becomes effective.

Your choices and rights

Subject to applicable conditions and exceptions, you may ask to access, copy, correct, restrict, object to, delete or transfer personal information, or withdraw consent for future processing. You may also complain to Thailand's Personal Data Protection Committee.

Security and sensitive details

Actual organisational and technical controls must be confirmed before this draft becomes effective. No online service is completely secure. Do not send passwords, full payment-card details, identity documents or property access codes unless the need and appropriate channel have been confirmed.

Before this draft becomes effective

• Add the operator's legal name, address and complete privacy contact.
• Adopt the retention schedule and verify providers, settings and transfer arrangements.
• Confirm the real booking, communication, security and record-handling processes match this notice.